Return & Refund Policy

Return & Refund Policy

At Car Rental Near Me, customer satisfaction is our top priority. We strive to provide reliable and high-quality rental services across the USA. However, we understand that sometimes travel plans may change. This policy outlines our terms regarding cancellations, returns, and refunds for all rental bookings made through our website or mobile application.

1. Booking Cancellations

You may cancel your car rental booking at any time before your scheduled pickup.

  • Free Cancellation: Cancellations made at least 48 hours before the scheduled pickup time will receive a full refund.
  • Partial Refund: Cancellations made within 24–48 hours of the pickup time will incur a 20% cancellation fee of the total rental cost.
  • No Refund: Cancellations made less than 24 hours before pickup or “no-shows” will not be eligible for a refund.

2. Early Returns

If you decide to return the rental car earlier than the scheduled date, please note:

  • No refund will be provided for the unused rental days.
  • Early return may be subject to an administrative fee, depending on the rental duration and vehicle type.

3. Vehicle Replacement & Service Issues

  • In the unlikely event of a mechanical issue or if you receive a vehicle that does not match your booking:
  • We will provide a replacement vehicle of equal or higher category at no additional cost.
  • If a suitable replacement is not available, you may be eligible for a full or partial refund, depending on the circumstances.

4. Damage, Fuel, and Late Returns

  • The renter is responsible for any damages, missing parts, or excessive dirt in the vehicle during the rental period.
  • The vehicle must be returned with the same fuel level as provided during pickup.
  • Late returns may result in additional hourly or daily charges based on the rental agreement.
  • Refunds for late or damaged returns will not be provided.

5. Refund Processing

Once approved, refunds are:

  • Processed within 7–10 business days to the original payment method.
  • You will receive a confirmation email once your refund has been initiated.
  • Any applicable transaction or payment gateway fees may be deducted.

6. Non-Refundable Charges

Please note that the following fees are non-refundable:

  • Service or administrative fees
  • Insurance add-ons
  • GPS, child seat, or additional driver fees
  • Taxes, tolls, and fuel surcharges

7. Force Majeure

No refund will be issued for cancellations due to events beyond our control, including but not limited to weather conditions, natural disasters, government restrictions, or strikes.

8. Contact Us

If you have any questions about these Terms & Conditions or your booking, please contact us:

  • 📧 Email: support@carrentalnearme.com
  • 📍 Website: www.carrentalnearme.com
  • 🕒 Support Hours: 24/7 Customer Assistance